We’ve set up an email account specific for customer related issues. Can you email Joan at email@example.com and he can sort everything out for you very quickly and easily. Sorry for the trouble and Happy New Year!
Oh my I hadn’t even realised this was up and running yet! Mick I have sent you an email to resolve your issues and as we have already discussed Keith, we are trying to make sure our issues are clearly labelled and titled going forward. Sorry for any confusion guys! Onwards!